Please contact us at firstname.lastname@example.org prior to returning any items.
We have a strict policy that any returns must be approved before being sent, address will be provided during approval process.
Any item returned must be in the original “unopened” packaging.
There is a 25% restocking fee associated with any return, based on the selling price of the item minus any original shipping costs.
Mountain House and Other Food items may not be returned.
Batteries, hand warmers and other “consumable” items cannot be returned.
Any cost associated with shipping or mailing any item for return is the responsibility of the purchaser.
If you wish to cancel your order, you must do so before it ships to you, you may contract us at the link at the bottom of this page to see if we are able to cancel your order.
If you have any questions about a product you are going to purchase, please ask your questions before purchasing the item, you may contact us using our contact form or email as shown below.
Note that additional detailed information for products we sell is generally available on the product manufacturer’s respective websites.
All products are shipped with the product packaging the manufacturer provides and shipped to you through common carriers in the US. ie. USPS, UPS, FedEx. Orders with certain products and over certain dollar amounts will require a signature at the time of delivery.
If you find that the product you have received may be defective from the manufacturer, it is your responsibility to contact the manufacturer directly to resolve any issues and request their assistance in resolving the issue. It is the purchaser’s responsibility to reject or not-accept delivery of the product package if damages to the packaging are such that the product contained within may be damaged, furthermore, it is the purchaser’s responsibility to contact and work with the carrier that delivers the package to address such issues.
ALL Warranty claims must be handled by you, the purchaser/customer, and the respective manufacturer who has the warranty, and it is your responsibility to contact that manufacturer directly. NH-HIKE does NOT process warranty claims, we will however provide you with the contact information for the manufacturer at your request.